Refund Policy
Return Timeframe
Returns must be requested within 30 days of your delivery date.
Starting a Return
To initiate a return, contact our support team at hello@bywhitmore.com and provide your order number, which you'll find in your confirmation email or on the invoice that came with your package.
After we approve your return request, we'll send you complete instructions on where and how to ship your items back. Please note that we cannot accept returns that arrive without prior authorization.
Shipping Costs for Returns
You're responsible for covering return shipping expenses, unless the return results from an error on our end—such as sending the wrong item, a damaged product, or a defective piece. All returns need to be shipped to our warehouse facility in Asia: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China.
Please understand that customs-related delays are beyond our control and won't qualify as valid grounds for a return. When returning bundled orders, all items from that bundle must be sent back together—we don't accept partial returns from bundles.
When We Cover Return Shipping
If your delivery arrives damaged, has manufacturing defects, or doesn't match what you ordered (wrong color, size, or variation), we'll cover the return shipping costs. Simply reach out to our support team within 30 days of receiving your order, and we'll help you through the process.
For bundled purchases, remember that all items included in the bundle must be returned as a complete set. We cannot process returns of individual items from a bundle.
Product Condition Requirements
Items being returned need to be in pristine, unused condition. This means unworn, unwashed, and with all original tags, labels, and liners intact. We reserve the right to refuse returns that show any evidence of wear, use, or damage.
Received a Damaged or Wrong Item?
Inspect your order immediately when it arrives. If you discover any damage, defects, or discrepancies with what you ordered, contact us within 30 days of delivery. We'll work with you to resolve the issue, and we'll cover the return shipping in these situations.
Need an Exchange?
The quickest way to exchange an item is to return your original purchase first. Once we've processed your return, you can place a new order for the item you'd prefer.
How Refunds Are Processed
When your return arrives at our warehouse, our team will inspect it within 2–4 business days. Once everything is approved, we'll issue your refund during that same timeframe.
Depending on your bank or payment method, expect to see the refund in your account within 10 business days. If it's been more than 15 business days since we approved your return and you still haven't received your funds, please email us at hello@bywhitmore.com.
Contact Us
Email: hello@bywhitmore.com
Phone: +1 917 814 3273
Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT -5)
Saturday & Sunday: Closed
Business Information
Store Name: Whitmore
Warehouse Location: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China
Company Address: 310 Noffsinger Rd, Calipatria, CA 92233, United States