Shipping Policy
Shipping Process
After you place your order, we'll send you an email confirmation letting you know we've received it and are preparing your items. This preparation typically takes 1–2 business days (Monday–Friday).
Once we've prepared everything, your order will be shipped out, and you'll receive another email with your tracking number so you can follow your package's progress.
From the time your order is shipped, delivery typically takes 3–10 business days (Monday–Friday).
All together, you can expect your order to arrive within 4–12 business days (Monday–Friday) from the time you placed it.
We're happy to provide free shipping on every order shipped within the United States.
Experiencing Delays?
If your package hasn't arrived within the expected window, don't worry. Give it up to 2 extra business days and check your tracking details for any updates.
We ask that you wait a total of 3 additional business days beyond the estimated timeframe before getting in touch. If your order still hasn't shown up after this period, please contact us at hello@bywhitmore.com, and we'll investigate immediately.
Need to Cancel Your Order?
Want to cancel? Reach out to us at hello@bywhitmore.com right away. Please keep in mind that once we've started processing your order, cancellation won't be possible.
Received Damaged or Wrong Items?
In the unlikely event that your order arrives damaged or contains incorrect items, we apologize for the inconvenience. Please send us an email at hello@bywhitmore.com with clear photos showing the problem. We'll review everything quickly and make sure you get the correct, undamaged items.
Contact Us
Email: hello@bywhitmore.com
Phone: +1 917 814 3273
Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT -5)
Saturday & Sunday: Closed
Business Information
Store Name: Whitmore
Warehouse Location: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China
Company Address: 310 Noffsinger Rd, Calipatria, CA 92233, United States
Important Shipping Information
- Order Cutoff: 5:00 PM (GMT -5)
- Processing Time: 1–2 business days (Monday–Friday)
- Transit Time: 3–10 business days (Monday–Friday)
- Total Delivery Estimate: 4–12 business days (Monday–Friday)
- Free Shipping: Available on all orders within the United States